T-mobile/Best Buy/cell phones   

Posted :Friday, April 8, 2011by Warfitz Send Maill  Tell a Friend

Dysfunctional service

I bought a $30 Tmobile prepaid refill card at Best Buy to use when activating a Tmobile cell phone I had bought before. In the activation process, the agent expressed a desire to ask a few questions in order to make sure that I got the plan that was best for me, which is to say, he was under heavy pressure to sell me a monthly plan that was most profitable for the company. The phone was activated, but the glue on the strip over the pin number on the refill card was so sticky that it was impossible to scratch the strip off without scratching off part of the number below. The pin number was not listed anywhere else on the card nor on the receipt from Best Buy, and the agent told me he could not credit the minutes from the card without it. He said I would have to go back to Best Buy and ask for a replacement card. The customer service desk manager at Best Buy said they did not give exchanges because none of the other numbers on the card or on the receipt were of any use, and they had no way of knowing whether the card had been used or not.
Tmobile and Best Buy need to stop doing business with one another, and Tmobile needs to stop worrying about putting hard sell pressure on customers and concentrate on improving customer service.

Mobile Service Provider   Afghanistan   comments

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