Same thing happened with me. I donot
remember the name of the guy who called
me first time, he convinced me to take
the service is reasonably low rates plus
30% discount every month but did not
tell me about the security deposit. When
I refused to pay the deposit by credit
card, he stated talking in rude way and
started yelling at me. Hence I refused
to take their service but they kept
calling at my home to convince my wife.
Finally a femal rep from nuera convinced
my wife and she gave her credit card to
her and took the service. They charged
$38.98 as security deposit.
Only for the first few days, their service was reasonable and voice was clear but it started deteriorating and now a days when we call to pakistan, the voice quality is very poor even not able to understand each other.
We called to complain, and a rep at nuera named lisbet very politely gave me a different 888 number to use and did not tell me that it will cost extra to use this number. I tried it and voice is clear but now I have to pay extra $0.01/m.
Till this time I have not received any agreement or invoice to verify that what we were promised is actually true, hence I called them to give me access to online billing which they did. When I checked my first invoice online I was totaly amazed to see the rates and hidden charges.
1. They promised 4.9C/M for Pakistan no matter if its land line or cell phone but they charged 6.9C/M for each call. For long distance within canada they are charging 4C /M while you can get much cheaper rates..
2. They are charging as hidden costs which no one told us are:
Carrier Cost Charge 0.28
Network Access Charge 0.29
Internacional Access Charge 0.59
When I saw this, I called again yesterday on May 14 and talked with Carl. I asked him why you are not charging the agreed rate of 4.9/m, he said you are calling to cell phones while I have seeing in my invoice that regardless of cell phone or land line, hey are charging 6.9c/m and they donot want to correct it.
I asked him to disconnect my service as i donot want to do business with a company who donot keep its words and he refused to cancel it and asked me to pay the bill and wait for the next bill. I asked him to deduct bill from my deposit and refund me the rest but he refused. I asked him to de-activate my line and I can clear the bill right away and you disconnect the line, he refused to do that either. I asked to let me talk with supervisor and he refused by saying he is not in and call tomorrow morning for that.
Next day, I called again and talked with Carola, she was so rude that she donot want to listen and told me that last night rep already explained me that I have to pay the bills first then wait for next bill and pay it then they will close my account.
Finally I have paid my bill and asked her that I want to talk with supervisor but she again refused by saying that supervisor is not in yet. Their office is in Quebec and operating in EST while i am in MST, I called around 8am which means its 10am in Quebec and still their supervisor is not in.
What a crapy company who is playing with people.
I would strongly recommend to avoid this company as they grab your security deposit and then keep pressing you.
Here are few of their terms which they did not tell when they sell you their plan
3. Read their agreedment which no body informed us at the time of connection and it has lots of things that no one will agree upon examples are:
3.1 If termination is required, all services will be deactivated and a termination fee of $15 or 10% of the total account balance, whichever is greater, will be added to the balance due. An administrative fee of $50 will be charged to an account that is past due and placed into collections.
3.2 A late fee of $9.50 will be added if payment does not arrive by the due date.
3.3 In the event that any payment is returned, disputed, or unpaid by the customer's bank for insufficient funds, or otherwise, Customer will pay to NuEra up to $40.00 plus the cost of the processing fee from the bank.
3.4 Telecom Relay Charge of up to 7.5% of the monthly usage; Telecom & Administration Fee up to 12.5% of the monthly usage; a Service Fee of up to 8.1% of the minutes used; a Communications Fee of up to 7.2% of each minute used of NuEra’s service; and a long call charge of up to 7.8% for every call longer than three minutes. All of the aforementioned fees and charges are also subject to quarterly changes.
This company is not the right way to go!!!! Beware!
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1362 days ago by Tara [ Send Maill ]
I totally agree these all comments about Nuera service that guy Sameer cheats the people and always they make totally rong bill when we call the customer service they don't listen your complain I wish I can figure out how I can teach them lesson.
1388 days ago by SANDY [ Send Maill ]
HIS NAME WAS SAMEER AND HE"S INDIAN. HE CALLS PEOPLE AND LIE TO THEM ABOUT GIVING THEM 2 CENT PER MINUTE AND THEN REQUESTS YOU TO NOT TELL OTHERS AND SPREAD THE WORD ABOUT GETTING THE SAME SERVICE
1427 days ago by Dengskie [ Send Maill ]
This company is a total fraud! I am a victim of this NuEra telecom. What worst, the reps are very rude and disrespectful. To think I am a math teacher, I knew exactly how to calculate every single bill they billed me. All complaints above are true. It gives me stress because I have to call and request my card change for this reason. They need to be sued! I have evidence of every billing I received. They scam people...
1441 days ago by Salif [ Send Maill ]
I was wondering if there is a possibility to take a class action lawsuit against this company that scams its customers. It is very easy to prove their scamming skim especially for those of us who have been receiving their bills by e-mail.
1445 days ago by Shamsul [ Send Maill ]
HELLO PEOPLE , GUYS IF U DO HAVE ANY COMPLAIN ABOUT THE PHONE SERVICES U GOT BY NUERA REPRESENTATIVE , JUST DIRECTLY SEND A MAIL TO ' ( firstname.lastname@example.org OR email@example.com ) MENTION THE DETAILS ABOUT THE PLAN THR REPRASANTIVIE OFFER YOU AND WHAT ELSE THEY SAID YOU .. MENTION EVERYTHING INSIDE IT , AND IF U KNOW THE NAME OF THAT GUY WHO TALKED U ON PHONE, KINDLY MENTION THE NAME HE SAID AND EVEN ADD HIS PHONE NUMBER IF U DO HAVE... I FACED SAME PROBLEM WITH THEM ONE OF THE GUY FROM THERE HE ABUSED ME AND I FILED MY COMPLAIN AND I GOT THE RESULT TOO... SO IF U DO HAVE ANY COMPLAIN REGARDING THERE SALES GUYS PLS IMMEDIATELY SEND A MESSAGE TO THAT EMAIL ADDRESS. firstname.lastname@example.org email@example.com