Issue with ICICI Money2India Remittance service   

Posted :Wednesday, May 5, 2010by Chanchal Sahu Send Maill  Tell a Friend

ICICI Bank - United Kingdom

I made a Money Remittance to India (Power transfer) using Money2India last week (First working day i.e Monday). Money was supposed to be in beneficiary’s account by Friday for sure (that is what they claim). For first few days’ customer services in UK have a set answer for the status of the transaction "It takes 2-4 working days to transfer money in beneficiary’s bank account".

Now as those 2-4 working days are past and still my money hasn't reached in beneficiary’s bank account and it’s a shame to hear from UK customer services that even they cannot track the transaction. No status update is available on the website as well.

No phone number to contact anybody... gave me an email id... God knows when they will reply me back.

I am totally disappointed with this type of services of ICICI Bank.
Will never ever use this service again and will never recommend anybody to use it as well.

Business & Finance   United Kingdom   comments

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Comments  :

2100 days ago by Sujata   [ Send Maill ]

Even im also a victim of the great money2india servcie. I have been using ICICI money2India for 4/5 years and i trasferred some amount 2 weeks back and the request statsus is still "Request Received".when i wrote a amil to them they asked to send screen-shots and blah blan..i provided all the evidences what they asked and after that there is no mail from them..after sending out many reminder mails they dont even care to drop a single line mail stating what is going on. Its really frustating..atleast they should care for their long-run exiting customers..if anyone has any info on how to escalate the issue to their higher management please let me know. Sujata.

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