With reference to my registration number NS 43090, i had just lately registered in your estemed service provider SPEED. And i need to convey the incident which was encountered when my vehicle ( Maruti 800 Registration No. HR 51Y 1219 ) broke down at DLF Phase 3 Gurgaon near Bharat Petroleum pump dated 28th Nov 09. And as per your rules and regulation i had made a call 7.59 PM and the person concern guranteed me that technician will reach me within half an hour and for which i waited for an hour when no one turned up i had again made a call again it was told to me that the techniciain is on the way, still after 45 min i had again called up same excuses was given moreover the person on the call had no ethics to speak to the customer. And then when i started loosing my patient i had repetedly calling, and for which your person started making me a fool and saying all kind of lame excuses which was not at all valid, or he had taken for granted that the customer are bloody fools that we dont understand things.
Again 11.30 PM again i made a call, it was surprising that he was asking me the complaint no. where as i already told the concern person i am new and he should of provided me the complaint no. after three and half hour there was no point of asking, moreover your man had advised me to park the vehicle in the parking and then he would send the technician in the morning and get the neatful done. Is it the way your people should deal ?
Ultimately, I had given up and had to call the Maruti Helpline and they turned up within half an hour it was 12.30 night and my vehicle was very well diagonised. But your people kept me waiting for four and half hours which is really very ridiculous for your company SPEED.
Therefore, after so much of manipulation and torture i have deciced not to go ahead with your service and retrieve without any reimbursement of Rs. 499/- where this amount is not a big deal but atleast i will remember this mishappening and will convey to my colleagues in the organisation where i work about the incident where the company promises within half an service but unfortunenately 4 1/2 hours the service was not given.
I apologise if i have said anything wrong, and i also hope if your higher management could take some action and acknowledge the reciept.
Dear Friends, Dont forget to bookmark and submit your complaint to social media websites listed here.It will bring more visibility, buzz and fast action to attend your complaint