I am enclosing the letter written to
1. I had booked order for three sets of spiral cups and saucers vide order no M-COMMERCE/0GA090036850. The order value was Rs. 1944.Each cup and saucer set was supposed to have four cups and saucers. I received the parcel fully intact. It had three small boxes inside. However, when I operned the box, each box contained only two cups and saucers instead of four.
2.I lodged the complaint with
Ms Sushma Pundir on 05 Jul
Mr Dinesh on 20 Jul
Mr Ashutosh on 30 Jul
Mr Amit on 26 Aug
Ms Priya on 17 Sep
All the above promised me immediate action and said that the remaining cups and saucers will be delievered within ten working days.
3. However, till now nothing has happened. I spoke again today TO Mr Amit who was surprised that my items were not delivered. However, this time I insisted on speaking to supervisor and I was connected to Mr Ravi after a hold of 22 minutes. Mr Ravi wanted to know the weight of the parcel after a gap of 5 months. He informed me that nothing was done and he would forward my complaint to his superiors if I send it by e mail.
4. It is quite apparent from the above that the five customer service representatives either did not know their job or tried to hoodwink me. If I was told on 05 Jul to keep the empty boxes, probably I would have kept it.
5. In view of the above, it is requested that the my order may be completed at the earliest. Failing which, I may not have any option other than approaching Consumer Protection Cell for not completing the order and attempt to cheat by customer service representatives of ITBC. You may also like to keep records of my conversations with your customer service representative handy for subsequent use.
6. Till this matter is sorted out to my satisfaction, you are also advised not to contact me on phone/SMS/ e mail with any new offer otherwise I will consider it spam and invasion of privacy.
7. Thanking you, I am sure ITBC will not disappoint me.
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