India Today Book Club   

Posted :Monday, October 12, 2009by Amit Tiwari Send Maill  Tell a Friend

Partial Delivery of Product

I am enclosing the letter written to ITBC
Dear Sir,
1. I had booked order for three sets of spiral cups and saucers vide order no M-COMMERCE/0GA090036850. The order value was Rs. 1944.Each cup and saucer set was supposed to have four cups and saucers. I received the parcel fully intact. It had three small boxes inside. However, when I operned the box, each box contained only two cups and saucers instead of four.

2.I lodged the complaint with
Ms Sushma Pundir on 05 Jul
Mr Dinesh on 20 Jul
Mr Ashutosh on 30 Jul
Mr Amit on 26 Aug
Ms Priya on 17 Sep
All the above promised me immediate action and said that the remaining cups and saucers will be delievered within ten working days.
3. However, till now nothing has happened. I spoke again today TO Mr Amit who was surprised that my items were not delivered. However, this time I insisted on speaking to supervisor and I was connected to Mr Ravi after a hold of 22 minutes. Mr Ravi wanted to know the weight of the parcel after a gap of 5 months. He informed me that nothing was done and he would forward my complaint to his superiors if I send it by e mail.

4. It is quite apparent from the above that the five customer service representatives either did not know their job or tried to hoodwink me. If I was told on 05 Jul to keep the empty boxes, probably I would have kept it.

5. In view of the above, it is requested that the my order may be completed at the earliest. Failing which, I may not have any option other than approaching Consumer Protection Cell for not completing the order and attempt to cheat by customer service representatives of ITBC. You may also like to keep records of my conversations with your customer service representative handy for subsequent use.

6. Till this matter is sorted out to my satisfaction, you are also advised not to contact me on phone/SMS/ e mail with any new offer otherwise I will consider it spam and invasion of privacy.

7. Thanking you, I am sure ITBC will not disappoint me.


Clothing-Shoes&Accessories   Afghanistan   comments

Dear Friends, Dont forget to bookmark and submit your complaint to social media websites listed here.It will bring more visibility, buzz and fast action to attend your complaint

Comments  :

 Comments will be published Only after Moderation

Post Your Comment :


required, use real name


required, will not be published

Website Address

optional, will not be published

Your attitude towards Complaint

 Agree   Neutral   Disagree

Confirmation Code

Consumer Complaints

Submit Complaint

Your Full Name

Your E-Maill Address

Your E-maill will be invisible to others

Company/Product Name

Subject of Complaint

Select Category

Select Country

Complaint Details

Attach Photos ( Optional )

Confirmation Code

Recently discussed

  • Friday, February 24, 2017


    Delivered full-grown galleries

  • Friday, February 24, 2017


    Securing Your Financial investment...

  • Friday, February 24, 2017



  • Friday, February 24, 2017


    Loose galleries

  • Friday, February 24, 2017



Worst Complaints

Complaints with most comments



Ponzi Scheme Ponzi Scam Investment Fraud

Ponzi Scheme Ponzi Scam Investment Fraud