Posted :Saturday, April 24, 2010by kannan Send Maill  Tell a Friend

Split AC - complaint of

I purchased on Split AC from M/s Kapila Electronics Pvt Ltd., B-1 Block Janakpuri, New Delhi on 9.9.2008. We were told by the dealer that people from the company will come and install the AC. The same was installed and it worked for a month and the winter season started. In the summer of 2009, there started some sound trouble in the Ac. The complaint was made to the customer service, whirlpool and the service engineer visited anf fixed that problem. After 2-3 month again the same problem started and the service engineer was called and again fixed and the sound stopped. By the time again winter season 2009 started. Again in the starting of April 2010, the same problem started. Since the warranty period was over, whirlpool asked to pay visiting charges for which I agreed. They sent one senior engineer. On opening of the AC, he found two packing papers used to control the sound reported earlier during the warranty period as temporary measure. The service engineer told us that the insatllation has not been done properly and for reinstallation I have to pay Rs. 1600/-. I talked to Mr. Deepak Batra on phone No. 9212542912 and told him the whole story. He said he will send the team of experts to find out the proper cause and will see what adjustment could be done in this case. On hearing nothing from him, I approached whirlpool service centre and finally they told us that installation has not been done by us and I should contact the dealer. I sopke to the dealer (Mr. Brij) who he turn told us that the installation was done by the company. I told him the whole fact and he asked me to ask Mr. Batra to speak to me. After that I tried his cell no. above but in vain. My problem has not been resolved so far. Installation once done properly never gives troubles for years together but I am afraid that our installation work was not done by the proper persons either sent by the dealer or by the company for which I am the sufferer. I would like to say the the company ie.e whirlpool, if the installation was not done properly why the service engineer who attended twice to attaned the sound propblem during the warranty period did not point out the same and stopped the sound by just putting paper packings some where which the customer don't know and never did the permanent soultion.

Thanking you.

Amit Bansal

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