DHL Buenos Aires Argentina   

Posted :Sunday, August 15, 2010by markoreilly Send Maill  Tell a Friend

terrible customer service

just wondering why DHL, when the package was sent to me in Argentina, didn't handle getting my item out of customs. Isn't that part of what I paid DHL for? I Wound up paying DHL I guess for processing some paperwork with customs, but I still had to go to the airport to pick it up and then I was charged for storage by customs. If DHL was really doing their job and expediting my package through customs then I would not have had to pay for storage by customs. I don't see why what was pay for shipping to DHL does not pay for expediting paperwork through customs. THis entire routine took nearly a day and I felt like a ping-pong ball at customs going from one window to the next to the next to the next. This is really pathetic service on behalf of DHL.

I wrote a similar complaint yesterday and I tried to update it but for some reason I couldn't.

Business & Finance   Argentina   comments

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